Arrow XL - Our Trusted Courier

"Redefining 2 man delivery."

Arrow XL - Delivery Information at E-Bikes Direct

Committed To Improvement

As the leading 2-person home delivery specialist in the UK, Arrow deliver over 2 million customer orders every year. Committed to innovation and continuous improvement - with investments in technology, new services and training.

Extensive Experience

With over 25 years experience, Arrow XL have completed over 20 million deliveries on behalf of the UK's leading retailers and manufacturers. Partnering with their clients to develop solutions that meet the ever-changing needs of the retail industry.

Award Winning Tchnology

Arrows's askAXL tracking web-app allows customer to track their orders in real time as their 2-hour time slot dynamically reduces to just 30 minutes.

Customers can track their purchase as it works its way through our network and on the day of delivery can track the vehicle using the interactive map.

The best part? Customers can also see the names of the Delivery Crew who will be delivering their purchase to their room of choice.

National Coverage

The growing network of hubs and delivery vehicles means they're are able to provide deliveries to 98% of the UK population 6 days a week. Out in the sticks? Not mainland? No worries, Arrow also utilise additional networks to service the hard to reach areas which include off-shore islands, Channel Islands and Eire.

Unique Service Offerings

With 6-day delivery and collections, we complement this with our in-house services, such as washing machine connection and flat pack assembly, providing you with market differentiation and profit enhancement opportunities.

Customer Experience

"Our Delivery Crews are often the only face to face interaction customers have throughout the delivery journey."

"Our dedicated teams understand the value of all products we deliver and they are proud about the part they play in representing our clients."

"Our Customer Experience teams also play a pivotal role in ensuring that your customer is in safe hands and always has help at hand should they need it."- Arrow XL

How will my electric bike be delivered to me?

We supply all electric bikes fully assembled and built to order. They will arrive boxed and once removed from this transit box only the simple attachment of the pedals and the straightening of the handlebar will be required. Please carefully unpack your bike and keep the packaging and box incase you should need to return the bike.

For electric bike orders we will always email our customers with the expected date of despatch to ensure that the date of delivery will be suitable prior to despatch.

For orders with a value over £20, a signature will be required upon delivery; we cannot instruct our couriers to leave an item in a safe place or without signature.

How will I know when to expect my item(s)?

Your email address is recorded during the ordering process and we will inform you when your item(s) are dispatched (Please note the above detail regarding built to order / assembled items). After we have dispatched you can expect delivery of your item within 1-2days (UK Mainland) and 2-3 Days (all other UK areas) although these time frames may be affected due to courrier volumes during this time (COVID-19).

If your order is for an electric bike you will be informed of the delivery day well in advance. We will also let you know as soon as possible if a delay in the delivery of your item(s) is anticipated.

Standard Postal Charges

Within the UK Mainland (Excluding Highlands & Islands)

  • Up to a value of £20 - £2.99
  • Over £20 - FREE

UK Highlands & Islands

  • Up to a value of £20 - £2.99
  • Over £20 - £49.99

Please note:
° Remote UK postcodes and addresses in the British Isles may take longer than one day to have their orders delivered. Therefore, orders that we send on a Next-Day Shipment may take up to three days in these areas.

Eire & European Delivery

From Jan 1st 2021 we will be adjusting to the Brexit post-transition situation and as a temporary measure will be suspending delivery to these areas. We are working hard with our delivery partners to ensure this is for the shortest period possible – apologies for the frustration this will no doubt cause.

Please note, any delivery issues must be reposted within 14 days.

Important Information for Northern Ireland Electric Bike Customers

Please visit our page regarding the legalities of electric bikes

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