Delivery Information:
When will my assembled electric bike be delivered?
UPDATE: Unfortunately due to unprecedented volumes we have had no choice but to temporarily extend our dispatch time on all electric bike orders to 14-21 days. We apologise for any inconvenience & appreciate your patience during this time.
Due to immense volumes experienced by curriers at the moment, we cannot guarantee the usual 1-2 day delivery time frame & therefore ask for your patience during this unprcedented time.
How will my electric bike be delivered to me?
We supply all electric bikes fully assembled and built to order. They will arrive boxed and once removed from this transit box only the simple attachment of the pedals and the straightening of the handlebar will be required. Please carefully unpack your bike and keep the packaging and box incase you should need to return the bike.
For electric bike orders we will always email our customers with the expected date of despatch to ensure that the date of delivery will be suitable prior to despatch.
For orders with a value over £20, a signature will be required upon delivery; we cannot instruct our couriers to leave an item in a safe place or without signature.
How will I know when to expect my item(s)?
Your email address is recorded during the ordering process and we will inform you when your item(s) are dispatched (Please note the above detail regarding built to order / assembled items). After we have dispatched you can expect delivery of your item within 1-2days (UK Mainland) and 2-3 Days (all other UK areas) although these time frames may be affected due to courrier volumes during this time (COVID-19).
If your order is for an electric bike you will be informed of the delivery day well in advance. We will also let you know as soon as possible if a delay in the delivery of your item(s) is anticipated.
Standard Postal Charges
Within the UK Mainland
- Up to a value of £20 - £2.99
- Over £20 - FREE
UK Highlands & Islands inc Northern Ireland & Eire
- Up to a value of £20 - £2.99
- Over £20 - £24.99
Please note:
° Remote UK postcodes and addresses in the British Isles may take longer than one day to have their orders delivered. Therefore, orders that we send on a Next-Day Shipment may take up to three days in these areas.
European Delivery
We do deliver outside of the UK to Europe. Please contact us via email or telephone for a quotation and to place an order. We accept payment over the telephone or via a paypal invoice.