Christmas and New Year Deliveries
LAST ORDER CUT OFF FOR CHRISTMAS DELIVERY - 10AM WEDNESDAY 19TH DECEMBER 2018
WE WILL HOWEVER DO OUR BEST TO FULFIL ANY ORDERS PLACED AFTER THIS TIME WHERE POSSIBLE PRE CHRISTMAS
PLEASE CALL 01580 830959 FOR LAST MINUTE ORDERING
OUR OFFICES CLOSE - 5PM FRIDAY 21ST DECEMBER 2018 (IN LINE WITH OUR COURIER CUT OFFS)
WE ARE OPEN FOR ONE DAY 9AM-5PM THURSDAY 27TH DECEMBER 2018 FOR CUSTOMER SERVICE & ORDER DESPATCH EMAILS WILL BE SPORADICALLY CHECKED THROUGHOUT THE CHRISTMAS PERIOD
RE-OPENING AGAIN 9AM 3RD JANUARY 2019 TO COMMENCE DESPATCH
Delivery Information:
When will my assembled electric bike be delivered?
All of our electric bikes are usually delivered within 3-5 working days of order. We will always email and advise of the intended delivery day beforehand and will always do all we can to accomodate your desired delivery day.
How will my electric bike be delivered to me?
We supply all electric bikes fully assembled and built to order. They will arrive boxed and once removed from this transit box only the simple attachment of the pedals and the straightening of the handlebar will be required. Please carefully unpack your bike and keep the packaging and box incase you should need to return the bike.
How will my item(s) be delivered?
We try to ensure that the majority of orders delivered to UK addresses are usually dispatched from our warehouse within 2-4 Days (weekdays), via either Courier (larger items including assembled bikes and higher value items) or Royal Mail postal services (for smaller and low value items). You should, therefore, receive your item(s) within 3-5 working days following date of purchase. Should you need a faster service we may be able to assist and you should contact us to discuss.
For electric bike orders we will always email our customers with the expected date of despatch to ensure that the date of delivery will be suitable prior to despatch.
For orders with a value over £20, a signature will be required upon delivery; we cannot instruct our couriers to leave an item in a safe place or without signature.
How will I know when to expect my item(s)?
Your email address is recorded during the ordering process and we will inform you when your item(s) are dispatched (Please note the above detail regarding built to order / assembled items). After we have dispatched you can expect delivery of your item within 1-2days (UK Mainland) and 2-3 Days (all other UK areas). (If your order is for an electric bike you will be informed of the delivery day well in advance). We will also let you know as soon as possible if a delay in the delivery of your item(s) is anticipated.
Standard Postal Charges
Within the UK Mainland
- Up to a value of £20 - £2.99
- Over £20 - FREE
UK Highlands & Islands inc Northern Ireland & Eire
- Up to a value of £20 - £2.99
- Over £20 - £24.99
Please note:
° Remote UK postcodes and addresses in the British Isles may take longer than one day to have their orders delivered. Therefore, orders that we send on a Next-Day Shipment may take up to three days in these areas.
European Delivery
We do deliver outside of the UK to Europe. Please contact us via email or telephone for a quotation and to place an order. We accept payment over the telephone or via a paypal invoice.