COVID-19 - Policy & Procedures

Beyond supplying great products at great prices, our main concern is the health & safety of our customers & of course our staff. As an online cycle shop we have been given exemption form the closure so we can still get our essential products to our valued customers through this difficult time. We have made the decision with a heavy heart after 15 years trade to temporarily stop customer visits, test rides and bicycle repairs with the exception of key workers. You can purchase online for home delivery 24/7 as usual.

We encourage customers to email enquiries to the following email addresses;

  • (Sales enquiries)
  • (General enquiries and tracking enquires)
  • (Electric Bike aftersales advise)

Due to a number of our office staff working from home, we ask If you require a phone call to please email your number and our relevant staff will contact you as soon as poissible.

Contact E-Bikes Direct

Electric Bike Sales Enquiries

Looking for something in particular but can't find it on Electric Bikes Direct? Need guidance on what bike to purchase? Drop us a line and we'll be happy to help.

Electric Bike Customer Service (Non Technical) Enquiries

Got a question about your order? Change of Address, Delivery issue or any customer support enquiry then please drop us a line and we'll be happy to help.

Electric Bike Technical, Parts & Aftersales Enquiries

Looking for electric bike warranty support, electric bike aftersales and parts or technical assistance with your electric bicycle then drop us an email with details of your order, electric bike and the issue you are experiencing and one of our technicians will be happy to help.

Finance Enquiries

Looking to purchase an electric bike using finance? Drop us an email with the bike you want to purchase, desired deposit and payment terms and we will advise the best deal we can offer based on this, we'll be happy to help.

Cycle to Work Scheme Enquiries

Looking to purchase an electric bike using any of the different cycle to work schemes or to obtain a quote for a particular scheme? Then please drop us an email with your details, the name of the scheme, the bike you want to purchase, and any other information regarding the purchase and we will be happy to assist you. If you already have had a quote and have received a voucher from your scheme operator please email this to us and we will reply with further details and progress the order for you.

Electric Bike - Try Before You Buy

Want to test ride an Electric Bike before you buy? Simply give us a call or drop us an email to arrange an appointment to come down to our warehouse in East Sussex.

Electric Bike General Enquiries

For general enquiries relating to anything else not listed above.

Geeky Stuff

Our boffins labour constantly to make shopping at Electric Bikes Direct as pleasurable as possible. If you have any problems with the site, please let us know....

Open Times

Enquiries Line UK: 01580 830959

  • Bodiam Available Monday to Friday from 09:00-17:00 (closed Bank Holiday Monday)
  • Bodiam Available Saturdays from 10:00-14:00

Please note that we may not be able to deal with all queries outside office hours.


e-BikesDirect East Sussex
c/o MTF Enterprises Ltd
Unit 6. Midicy Oast
Bodiam Business Park
East Sussex
TN32 5UP

How to find us:

Please note that access to Bodiam Business Park (also known as Bodiam Park) is gained via the B2244 Junction Road between The Curlew Restaurant crossroad and the Park Farm Caravan and Camping Site and you cannot access the business park from the Bodiam Castle Road or from the Castle Inn Pub side. Your satnav is likely to direct you to The Castle Inn entrance which is a footpath only with a locked gate.

Company Registration Number: 05559503
VAT No: 885931375GB

Registered Office in England and Wales: Unit 6, Midicy Oast, Bodiam Business Park, Bodiam, East Sussex, TN32 5UP

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