What Should I do if my electric bike develops a fault?

For full terms of warranty, please visit our terms and conditions.
The length of warranty is 1 years as standard. However a few of our models come with 2 years warranty, this will be stated in the description or specification.
We pick the most reliable makes and models of electric bikes to market to try and avoid problems. If you are unfortunate enough to develop a fault in the warranty period and it is not solvable remotely by advice. We will collect the bicycle from you, fix the problem and send it back at our cost. If you collected the bike from us we would expect you to bring the bike bag for repair. Outside of warranty we do still offer a collection service but it is chargeable.