FAQ Category: Managing Your Order

Your first order has to be shipped to the billing address for an exception please contact customercare and they can manually update this for you in your account details. This only applies for shipping outside the UK.

We have a wide range of currencies available on the site. You can either click the appropriate flag in the user panel area of the website or select your required currency from the drop down list.

The name ‘E-Bikesdirect’ will not show on your bank statement. The name that will show will be of our parent company: MTF Enterprises which is bolded on the invoice – please try to remember this when you get your card statement.

When your order has been placed you should receive a confirmation email within a maximum of 10 minutes of placing the order. You can also view your order when logging into the website and checking your previous orders.

If showing as un-dispatched please contact us immediately by phone or email. You then have 7 day ‘cooling off period’ from the date of delivery to cancel for a full refund. This will then be subject to a full refund including initial shipping price. This will then be subject to a full refund including initial […]

Tracking is now available on all international orders, special delivery and recorded delivery orders. When we despatch your item(s) a tracking number will be entered into your order details which you will receive via email on despatch.

If you login to the website and click the link “Previous Orders” in the user panel area. You can then view the status of your order and can even open the order to see the details of what you ordered.