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FAQs
Product Information
Chargers are included.
An electric bike in a nutshell is a conventional bicycle that utilises a battery powered motor to assist the rider whilst cycling.
Electric bikes can be ridden as a normal bike by just pedalling, or electric bikes can be ridden with power assisting your peddaling at the same time. And most of our electric bikes can be ridden just on power (this only suitable on relatively flat ground) By way of turning a throttle like you would have on a motorbike.
All of the electric bikes we supply are road legal how they are. This is because they all conform to the following government criteria:
• The electric cycle weighs 40kg or less
• The motor rating is not over 200 watts continuous power output
• Powered speed does not exceed 15mph
• The cycle has working pedals
• Riders are aged 14 or over
No - Unlike motor cycles there are no legal requirements for Insurance, MOT's, Licenses or Road Tax.
No - The same rules and recommendations that apply to cycles apply to electrically assisted cycles. Wearing a cycle helmet is recommended, but not a legal requirement for use on the road.
No - This maximum only applies to the use of electric power; riders can travel beyond 15mph with pedal power alone.
A pedal sensor ensures that electrically assisted power is cut when speed exceeds 15mph.
Anything you would use a push bike for ! With electric bikes you can remove the barriers to traditional cycling such as long journey times, hills, strong head winds, lack of fitness, to name a few. Electric Bikes are especially attractive for commuters wanting to cycle to work in there suits and not break a sweat. Electric bikes are a solution for the less mobile and elderly. Electric bikes are brilliant for taking the strain out of towing a kids or cargo trailer.
Oh Yes... An Electric bike with a reasonable amount of pedal assistance will tackle hills anywhere from 1 in 10 to 1 in 7. Effectively the power assistance flattens hills and takes the strain out of pedalling. This same principle applies to tackling headwinds.
Our electric bikes generally use a lithium battery which is the lightest ebike battery available. Yes they are heavier then normal bikes. But combined with alloy frames the overall weight is not significantly more then a normal bike. Most of our range use lithium batteries. There are a few budget models that use lead Acid batteries. These are heavier bikes and put the weight up by 30% compared to a normal bike.
Generally speaking yes most car rack manufacturers allow 25kg per bike. However its worth checking as there are exceptions. You can also remove the battery from the bike, on most models, to make it lighter and less strain on the arms when mounting it!
Panniers are fine. Providing there is a pannier rack! – If you notice the electric bike you use does not come with a rack. We have them available as extras in our accessories section.
Child seats are only suitable for some of our bikes. You May want to check with us first. Basically it depends on whether there is clearance at the top of the down tube for the seat post. A lot of batteries are positioned here so if they are too high, there is no room to get the clamp round. (Gepida and the few IZIP Models with batteries mounted on the rear rack are fine)
Kids Trailers are fine. And a lot easier to pull!
Yes they are light enough to ride comfortably without power. And our entire range are well built bikes, before the power system was even thought of.
They need to be treated like you would treat a conventional bike. So a decent lock is recommended and available in our accessories section. If you can keep them inside or in a shed/garage. This will help keeping them out of sight from potential thieves.
We also recommend adequate insurance cover. We have picked the best from the bunch for this and recommend www.cycleguard.co.uk (please put link to there site, obviously use our logo as this has been set up to show Cyclescheme it has come from us for our commission.)
They are treated like conventional bikes on trains. Please contact your local rail operator to find out if they have any service when cycles are not allowed on.
Most of our electric bikes have throttles (to confirm check what modes it states in description) This means you can use the power without pedalling. However they are designed to be pedalled. So I would not recommend an electric bike to someone who has no ability or intention to pedal. As hills will be cause problems without gentle pedal assistance.
This varies from model to model on electric bikes and will depend on characteristics and type of battery. In our specification sections relating to the individual product you will see the range quoted there. Please bare in mind this quote is based on gentle pedaling, on flat ground and average weight rider. So Hills, power only mode use and heavier riders are all factors that will reduce the overall range of the bike.
Yes they do and they operate regardless of the electric being used. The brakes will actually cut the power when you apply them.
The cost of mains electricity to fully charge the battery is about 5p. Compared with the equivalent cost for petrol this equates to over 450km per litre of fuel or about 1,300 mpg!
Other than this there are no other significant running costs. You should carry out basic maintenance and servicing as you would with a normal pedal cycle; however the electronic components of the bikes are sealed units (motor, sensors etc) and therefore require no specialist servicing during their lifetime other than routine lubrication or cleaning as directed.
Generally speaking 4-6 hours. This can vary from model to model so please check the individual product specifications.
Most of our electric bikes have a power gauge on either the handle bars or on the battery. This will provide an indication of battery life.
Most of our electric bikes come with rear pannier racks, please check the picture or product specification. This can be used to attach pannier bags, trunks etc. If the specific model of electric bike does not come with a rear rack, we sell a universal rack in our accessories section . Front panniers can be added to all of our bikes.
All of our electric bikes are inspected fully prior to delivery. Generally speaking they will come to you with very little assembly needed. At Most the front wheel, handle bars and pedals will need attaching. The brakes and gears are pre set, however we still recommend checking them before your first ride.
For full terms of warranty, please visit our terms and conditions.
The length of warranty is 1 years as standard. However a few of our models come with 2 years warranty, this will be stated in the description or specification.
We pick the most reliable makes and models of electric bikes to market to try and avoid problems. If you are unfortunate enough to develop a fault in the warranty period and it is not solvable remotely by advice. We will collect the bicycle from you, fix the problem and send it back at our cost. If you collected the bike from us we would expect you to bring the bike bag for repair. Outside of warranty we do still offer a collection service but it is chargeable.
We service all the electric bike brands we deal with on site.
You should be aware that the electronic components (e.g. battery, charger, motor, throttle, sensors and controller) are sealed units and therefore require no specialist servicing during their lifetime other than routine lubrication or cleaning as directed by the accompanying documentation.
For remote customers you should carry out basic maintenance as you would with a normal pedal cycle. In most cases your local bicycle shop will be able to advise you of their costs for servicing the conventional parts of the bike.
Yes, we supply accessories and a full range of spare parts for our electric bikes including replacement batteries and chargers – all with free UK mainland delivery. Check out our spares and accessories section or just email us at inf@e-bikesdirect.co.uk with your requirements.
No problem, you can always drop us an email, drop a post on the forum or call the customer care team for more information.
Managing Your Order
Your first order has to be shipped to the billing address for an exception please contact customercare and they can manually update this for you in your account details. This only applies for shipping outside the UK.
If you login to the website and click the link "Previous Orders" in the user panel area. You can then view the status of your order and can even open the order to see the details of what you ordered.
When your order has been placed you should receive a confirmation email within a maximum of 10 minutes of placing the order. You can also view your order when logging into the website and checking your previous orders.
Orders placed before 4pm Monday to Friday are despatched the same day by First Class Recorded Post. Orders placed after 4pm are despatched the next working day. Orders placed at the weekend and Bank Holidays are despatched on the next working day.
If showing as un-dispatched please contact us immediately by phone or email. You then have 7 day 'cooling off period' from the date of delivery to cancel for a full refund. This will then be subject to a full refund including initial shipping price. This will then be subject to a full refund including initial shipping price within 30 days of cancellation. It is the buyers responsibility to return the goods to us, so please ensure you repackage the goods efficiently and take out courier insurance if returning by courier. We can also arrange the carriage back for you, but this is at a cost to yourselves.
Tracking is now available on all international orders, special delivery and recorded delivery orders. When we despatch your item(s) a tracking number will be entered into your order details which you will receive via email on despatch.
We have a wide range of currencies available on the site. You can either click the appropriate flag in the user panel area of the website or select your required currency from the drop down list.
The name 'E-Bikesdirect' will not show on your bank statement. The name that will show will be of our parent company: MTF Enterprises which is bolded on the invoice - please try to remember this when you get your card statement.
Managing Your Account
There is a link at the bottom of the e-newsletter which will allow you to unsubscribe.
To reset your password click the link "Forgotten Password" in the user panel area. If you still have problems please contact our customer care team for further assistance.
Please login to your account area to modify your details.
Please login to the account area to amend your details.'
We can accept payment in the following methods: Visa, Mastercard, Delta, Solo, Switch, UK Maestro. If you wish to order any products from our site and do not have one of these cards please contact customercare to make an order over the phone.
Your first order has to be shipped to the billing address for an exception please contact customercare and they can manually update this for you in your account details. This only applies for shipping outside the UK.
If you are having problems logging on - first try our password change facility. If you still have problems please contact customer care who will investigate the problem for you.
Returns & Refunds
If showing as un-dispatched please contact us immediately by phone or email. You then have 7 day 'cooling off period' from the date of delivery to cancel for a full refund. This will then be subject to a full refund including initial shipping price within 30 days of cancellation. It is the buyers responsibility to return the goods to us, so please ensure you repackage the goods efficiently and take out courier insurance if returning by courier. We can also arrange the carriage back for you, but this is at a cost to yourselves.
If only part of your order has arrived check the despatched email confirmation to see what items are showing as despatched. If all items are marked as despatched and you do not have everything please contact our customer care team via email or telephone. You can also check the items despatched in the view orders section of your account.
If you receive an incorrect item please contact our customer care team within 7 days of receiving the order. We will gladly arrange for the item to be swapped with the correct item at no extra cost to you.
If your order has not been despatched and you change your mind please contact customer care to cancel the order. We will have a facility for cancelling orders on the website soon.
If you receive an item that has been damaged in transit please contact our customer care team within 7 days of receiving the order. We will gladly arrange for the item to be swapped at no extra cost to you.
Reseller & Dropshipping information
We can offer wholesale services. Please get in touch either via telephone or email: info@e-bikesdirect.co.uk
Delivery Information
Your order will normally be despatched within 24 hours and will take 1-3 days. Please note some items take 5 working days to be despatched but these items are detail on the product information page.
Typically you can expect to receive your order within 1-3 working days of the order being despatched. We aim to despatch all orders within 24 hours. Some items however do have slightly longer despatch times which is noted in the product details.
We ship products to the UK, Ireland, the Channel Islands, Scotland and Northern Ireland. When placing your order simply select your country from the drop down list. If you do not see your country please contact our customer care team on 01580 830 959.
Please call us on 01580 830 959 to discuss next day delivery options.
Unfortunately due to the large size of our products we cannot offer free shipping on our items.
Security
All of your personal details and credit card details are only ever passed to direct to our bank. We do not store your credit card information in any way on our site. To guarantee your payment is secure you will see https:// at the beginning of the address bar signifying the area of the site you are in is secure. You can also click on the Thawte certificate image to confirm the secure certificate is current and active.
Affiliate Scheme
Bascially if you have a website, then you can make money by referring people to e-bikesdirect.co.uk
By joining the e-bikesdirect.co.uk affiliate program, you will receive commission for every sale made through your site!
Simply register on the site (if you haven't already), click the banner to join our affiliate scheme, login and then enter your company name and the website address that is linking to us.
Your affiliate submission will be sent to the customercare team for approval first. Once approved your account will show an upgraded affiliate control panel where you can view a breakdown of your months earnings from the website you submitted.
For the moment you will need to contact us at: affiliatesupport@e-bikesdirect.co.uk and we will make the changes on your behalf.
Guide To Buying An Electric Bike
What are your needs?
How often will you want to use it?
How far are you likely to travel?
How demanding is the terrain (moderate gradients or very hilly)?
Will you need to carry a lot of weight?
Do you want the motor to do all the work or just assist you?
How often will you be able to recharge the battery (only overnight or also at your destination)?
What style of electric bike are you looking for? folder, mountain style, city bike, shopper, step-through etc.
Once you’ve narrowed down your shortlist why not have a test ride
The four key factors to choosing the right electric bike for you include
Weight
Battery
Motor
Controller
Test Rides
Yes, no problem at all. Simply fill out the form above and then we will contact you to arrange a time for you to come down to our warehouse and try our products.